Job Task Analysis Study of
Emergency Communications Officers
in the State of Idaho



Emergency Communications Officers – Introduction

Thank you for your participation in this survey.  The information gathered here will be used to ensure that the training provided in the basic ECO course is relevant and meets professional standards.  As such the IPOST is conducting a job task analysis study of the work performed by entry-level ECO’s in the state of Idaho.

The questionnaire that follows asks ECO’s which tasks they have personally performed and how often they perform them.  Supervisors are asked to identify the tasks they expect their ECO’s to do or be able to perform and evaluate those tasks in terms of importance of proper performance and when it is best learned how to do them.

The entire questionnaire contains more than 200 items and should take less than 45 minutes to complete.  However, for your convenience, you can enter and exit the site as needed.  Your last completed page will be saved so you can pick up right where you left off each time.  But, if you leave in the middle of a page, you will be asked to redo it when you return.

You may begin by clicking on the appropriate tab below.  Please take the time to answer each question thoughtfully, as your responses will play a direct role in revising the current ECO Training program.

On behalf of the IPOST and the citizens of Idaho, Thank you!


Please click here if you are an Emergency Communications Officer and you will be directed to the Officer Questionnaire.

Please click here if you SUPERVISE Emergency Communications Officers and you will be directed to the Supervisor Questionnaire.

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If you experience any problems or need general assistance, please contact the consultant, V.A. Lubans by email at or by phone at (860) 485-0803.